Practical guide
Paid Amazon UAE Order Stuck in Bahrain Customs: Who to Contact
By Gaurav Agarwal · Updated 12 October 2026
Contact Bahrain Customs Affairs on 17389999 or [email protected] and ask what the declaration for your tracking number still needs. A personal-use declaration may require a commercial invoice, while a full declaration can require a bill of lading, invoices, a certificate of origin or another requested document.
01Which situation are you in?
Use the table to ask the right official contact a precise question. Customs Affairs publishes one phone number and email for its declaration services.
| What you see | What to ask | Official basis |
|---|---|---|
| Tracking says customs clearance is pending | Ask whether a declaration exists and which document is missing | Ofoq 2 submission and Customs review |
| You already paid the retailer | Ask whether the customs declaration still has fees or taxes to pay | The official declaration process includes online payment |
| You were asked for documents | Send only the requested invoice, bill of lading, certificate of origin or other required item | The service directories list these attachments |
| You need a clearing agent | Use the official Clearing Agencies Directory for contact details | The national portal provides the directory |
02Prepare the information before you call or email
Give Customs Affairs enough information to identify the shipment question without sending unrelated personal data. The official declaration pages show that the process is tied to a declaration, supporting documents and payment.
- Write down the parcel tracking number and the carrier shown in your order tracking.
- Save the retailer order invoice because the simplified personal-use service lists a commercial invoice.
- Keep any bill of lading, invoice, certificate of origin or document request you received.
- Ask Customs Affairs whether a declaration has been submitted in Ofoq 2 and whether Customs review is complete.
- Ask for the exact missing document or payable amount before sending or paying anything.
- Keep the reply, payment receipt and printed declaration. The official process ends with payment and printing the customs declaration.
- Have your passport or CPR details ready in case identification is requested.
03Documents the official pages may require
For the simplified personal-use declaration, the official service lists a commercial invoice. The broader customs declaration service lists a bill of lading, invoices, a certificate of origin or other documents if required.
The personal-use service is prepared by a customs broker and expressly excludes the postal department. Confirm which route applies before relying on its fee or timeline.
| Document | Where it appears | What to do |
|---|---|---|
| Commercial invoice | Simplified personal-use declaration | Save the order invoice in a readable format |
| Bill of lading | Customs declaration service | Use the carrier document if Customs requests it |
| Invoice or bill | Customs declaration service | Match it to the goods and declared value |
| Certificate of origin or another required document | Customs declaration service | Provide it only when requested for your shipment |
04What an additional customs payment could cover
First check your Amazon order details for an Import Fees Deposit or Import Charge line; Amazon says one may be applied to international orders. Amazon also notes that some customs offices require the importer of record to show identification, such as a passport, before release. The simplified personal-use service lists a 5 BD fee and one working day. Because that service excludes the postal department, do not assume those figures apply to every courier or postal parcel.
The separate customs declaration service lists 3 BD for a declaration before the goods arrive, 5 BD statement fees and all required taxes. Its description says the applicant attaches the required documents and pays the necessary fees online.
A request for payment should identify the declaration or service. Check it against the official record before paying.
05A clear follow-up message
Send one short message with the tracking number, order invoice and the exact status shown by the carrier. Ask whether Customs needs a document, declaration payment or action by a customs broker.
If Customs tells you to use a broker
The national portal provides a Clearing Agencies Directory with agency contact details. Use that directory rather than an unverified contact.
Ask the agency to identify the declaration service it will use, the document it needs from you and the official amount due. The simplified personal-use route is submitted through Ofoq 2 and reviewed by a customs employee.
If Customs confirms a payment
The official workflow says payment and printing of the declaration take place through the system after review. Keep the official receipt and declaration.
Compare the request with the published service figures. The simplified personal-use route lists 5 BD, while the wider declaration page lists 3 BD before arrival, 5 BD statement fees and required taxes. Different services have different scopes.
06What the official pages don't say
The official service pages do not identify the carrier handling a specific Amazon UAE order, explain every tracking phrase or promise a release date for an individual parcel. They also do not say that every paid retail order has already settled Bahrain declaration fees and taxes. Use Customs Affairs to confirm the requirement attached to your declaration.
Do not treat the one-working-day service time as a delivery promise. It is the published process time for the simplified personal-use declaration. The official page does not publish the carrier's later delivery timeline.
07FAQs
Who should I contact about a parcel held in Bahrain customs?
Customs Affairs lists 17389999 and [email protected]. Include the tracking number and ask whether a document, declaration payment or broker action is required.
What document is most likely to be requested for a personal parcel?
The simplified personal-use declaration lists a commercial invoice. The wider declaration service also lists a bill of lading, invoices, a certificate of origin or another document if required.
Does paying Amazon mean Bahrain customs needs no payment?
Check whether your order shows an Import Fees Deposit or Import Charge. The official declaration service still includes payment of necessary fees online and lists statement fees with required taxes. Ask Customs Affairs what is attached to your specific declaration.
How much is a simplified personal-use declaration?
The official directory lists 5 BD. That service excludes the postal department, so confirm that it applies to your parcel.
How long does the personal-use declaration take?
The official directory lists one working day for that service. It does not promise the final delivery date of an individual parcel.
Where can I find a Bahrain customs clearing agent?
Use the national portal's Clearing Agencies Directory, which provides agency contact details.
08Official sources
- Preparing a simplified customs declaration for personal use
- Pay the customs declaration
- Customs Clearing Services
- Amazon.ae: About Customs, Duties and Taxes
Official details checked 12 October 2026.
Related guides: understand Bahrain customs steps for imported vehicles